Privacy Policy – LUSH BY GREEN | Garment-Dyed Everyday Wear

LUSH BY GREEN (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information when you visit our website or purchase our products.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect your name, billing and shipping address, phone number, email address, order details and payment-related information.

We may also collect technical information, including your IP address, browser type, device information, cookies and website usage data.

2. How We Use Your Information

We use your information to:

Process and deliver orders.
Send order confirmations and delivery updates.
Respond to customer queries and complaints.
Process eligible returns, refunds and exchanges.
Improve our website, products and shopping experience.
Prevent fraud and comply with applicable legal requirements.
Send promotional communications where permitted and, where required, with your consent.

3. Payments

Payments are processed through the payment gateways made available on our website. We do not intentionally store complete payment card details on our own systems. Payment providers handle payment information according to their own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic and improve your experience. You can manage cookies through your browser settings, although some website features may not function properly if cookies are disabled.

5. Sharing of Information

We may share relevant information with trusted service providers, including payment processors, delivery partners, website hosting providers and customer support services, when necessary to operate our business. We may also disclose information where required by law.

We do not sell personal information to third parties as a business practice.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure. Information is retained only for as long as reasonably necessary for the purposes described in this policy, including applicable accounting, tax and legal requirements.

7. Your Rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, or raise concerns about how your information is handled.

To make a request, contact us using the details on our Contact page.

8. Third-Party Services

Our website may contain links to third-party websites or use external services. Their privacy practices are governed by their own policies, which we encourage you to review.

9. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorisation. If you believe a child has provided personal information inappropriately, please contact us.