At LUSH BY GREEN, we want you to feel confident shopping with us. Please review this policy before placing an order.

1. Return and Exchange Requests

Return or exchange requests must be submitted within 7 of delivery, subject to the eligibility conditions below and applicable law.

Products must be unused, unwashed, unaltered and returned with their original tags, labels and packaging.

2. Eligible Reasons

You may contact us if:

  • You received a damaged or defective product.
  • You received the wrong product, colour or size.
  • Your order is incomplete.
  • Your product otherwise qualifies under our stated return or exchange conditions.

Please provide your order number and clear photographs or videos where relevant so we can assess the issue.

3. Non-Eligible Returns

Unless required by applicable law, returns may not be accepted for products that have been worn, washed, damaged after delivery, altered or returned without original tags and packaging.

Garment-dyed and washed products may display subtle variations in shade and texture. These variations are characteristic of the finish and are not necessarily defects.

4. How to Request a Return or Exchange

Contact us with:

  • Your order number.
  • The reason for your request.
  • Photographs or videos, if relevant.

We will review your request and provide the next steps. Please do not send products to an address before receiving return instructions.

5. Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method, subject to payment-provider processing times and applicable law.

For prepaid orders, the refund timeline may depend on your bank or payment provider.

6. Exchanges

Exchanges are subject to product availability. If the requested size or colour is unavailable, we will discuss the available alternatives or refund options.

7. Cancellations

Cancellation requests may be accepted before an order is dispatched. Once dispatched, cancellation may no longer be possible, and the return procedure may apply instead, subject to applicable law.

8. Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and the conditions communicated when your request is approved. Where an error or defect is attributable to us, we will explain the appropriate resolution.